If you know that the business is not without risks and potential crisis, you need to read this article. In this article we will talk about the management and control of the crisis in relation to travelers and travel managers. The purpose of this article is to share with you the collective knowledge about crisis management and significantly improve your ability to identify and manage a crisis, but also to improve the efficiency of your business travel.
In this article I will talk about the myths about travel risk, crisis management, plans and options so that you can compare and immediately improve your own risk management system for your passengers or your travel management department.
Crisis is, by definition, something that does not go or something that is not prepared. In addition, there may be a series of events that, together, create a crisis. Events or problems, that you have a plan and a strategy, are just an incident.
Crisis Management / Leadership
The first is to clarify the difference between crisis management and leadership. More importantly, which is more important?
Crisis management in response to events that endanger your business, your passengers or your travel business. The event takes and you continue with plans, decisions and actions.
Leadership in a crisis, however, is to advance the events and problems to prevent, manage and even contain the impact on your business or business travel. While management is a part of the request for leadership, its actions and participation lead to results rather than a passive focus of waiting and action with pure crisis management.
The crisis of leadership is less practiced by both, but the most important in terms of results and reduce risks and impacts. If you do not remove anything from this session that requires your attention, always focus on leadership in a crisis, not crisis management.
There are many myths and half-truths about the crisis, the interruptions and threats in the field of travel management. Much of this lack of information comes from the travelers themselves, the media, travel managers, friends and family or “experts.”