What do visitors value for more accommodation? Of course, they want to live in good looking rooms, use the telephone and the Internet, receive additional services and be able to enjoy exquisite cuisine. Yes, many people opt for hotels next to the kitchen and the reputation of the hotel’s restaurants. This is mostly about five-star hotels that attract rich people who love to spend money to eat excellent food. World-renowned leaders often work in restaurants at the hotel. They create an excellent reputation and, somehow, they become the most effective marketing and promotional tool for hotel owners. If hotel managers to improve their performance and achieve positive financial results, they should pay due attention to restaurants or hotel kitchen. This can be an independent evaluation or a part of the huge process for measuring the effectiveness of hotel management.
The dashboard is actively used in various industries, including the hotel industry. This fantastic performance appraisal and strategic management tool helps put the strategy into action. Of course, a dashboard will not solve all business problems at once. However, this will help visualize the strategy and locate problems and differences with the strategic objectives. The principle behind the balanced scorecard is quite simple: key performance indicators are used to measure the company’s progress or regression towards strategic objectives. As for the hotel industry, these key performance indicators are related to everything going on inside and outside a hotel. Evaluating the performance of the hotel kitchen is a very important process. A lot of money is spent to maintain the kitchen and provide visitors with breakfasts and dinners. This money can be spent efficiently or hotel visitors do not like what they serve. Dashboard can certainly help you find problem areas in a hotel kitchen and solve problems in order to achieve strategic goals. Each dream owner has an excellent reputation for their world-renowned cuisine.
Key performance indicators for the evaluation of the hotel kitchen are divided into four categories: financial, customers, internal processes, learning and growth. In fact, it is categories of universal balance plate matrix used in various industries. So we analyze each category in the context of evaluating the performance of the hotel business.
The financial category covers all key performance indicators related to the hotel’s kitchen expenses and income. The hotel has money to buy food, keep the restaurant and kitchen, waiters and cooks pay. On the other hand, the clients or a dinner or a meal are included in the price of the room. The evaluation of financial indicators will help you determine the feasibility of the kitchen.